Selected work
Engagements that moved the numbers.
A selection of work across OEMs, distributors, and service partners. Each case lays out the challenge, the approach, and — most importantly — what actually changed.
OEM Southeast Asia
Building a 120-dealer after-sales network across Southeast Asia
A Chinese EV brand was selling strongly but bleeding customers on wait-times and warranty friction across five SEA markets.
- 120+
- service outlets onboarded
- −42%
- average repair turnaround
- 34 → 71
- CSAT score (NPS-equivalent)
Distributor Middle East
Turning a family dealership group into an OEM-preferred partner
A regional dealer group wanted to win exclusivity from a second Chinese brand but lacked the service depth OEMs demand.
- 2 brands
- exclusivity won
- +18 pts
- service-process audit score
- 6 mo
- from gap to qualified
Supply Chain Africa
Redesigning parts supply to protect uptime in Africa
A service-network operator was losing dealer trust as parts stock-outs stalled repairs across the region.
- 94%
- parts fill-rate
- −63%
- emergency air-freight spend
- 12 → 4 days
- average parts lead time
Have a problem that looks like one of these?
If any of these cases sounds familiar, let’s talk about your situation — even if it’s not a perfect match.