What I do
After-sales as strategy, not afterthought.
I work across three audiences in the going-global value chain. Each line is built around a specific buyer and a specific, measurable outcome — not generic consulting.
Line 01
For Chinese OEMs & Brands
Going global without bleeding out on warranty and wait-times.
You can land vehicles in a new market in months — but a fragile after-sales setup quietly destroys margin and brand trust for years. I help brands design market-entry and after-sales networks that are profitable from year one.
Overseas Market-Entry Strategy
Market prioritization, go-to-market mode (direct vs. distributor vs. JV), pricing and product-mix fit per region.
After-Sales Network Design & Setup
Service-network blueprint, parts logistics flow, warranty policy, and dealer standards built for local reality — not copy-pasted from China.
Localization of Service Operations
Local staffing, training systems, technical documentation, and CSAT measurement adapted to each market.
Line 02
For Overseas Distributors & Dealers
Become the after-sales partner brands fight to keep.
Distributors who master after-sales win exclusivity, better margin, and longer contracts. I help dealers build the service capability and reporting rigor that make OEMs trust you with their brand.
Distributor & Dealer Enablement
Standards implementation, staff certification, customer-experience playbooks, and performance dashboards OEMs actually want to see.
Parts & Warranty Operations
Parts forecasting, inventory strategy, warranty-claim management, and reverse-logistics that protect margin and uptime.
Line 03
For Supply Chain & Service Partners
Plug into China-auto global growth as a trusted enabler.
The going-global wave creates huge demand for parts, tooling, training, and field-service capacity. I help service providers and supply-chain players qualify, position, and connect with the right OEMs and distributors.
Service Partner Sourcing & Vetting
For OEMs: sourcing and vetting qualified local service partners. For partners: positioning, qualification, and OEM matchmaking.
Technical Training & Standards
Training curriculum, technical standards, and knowledge transfer that align local teams with OEM expectations.
What partners say
Trusted across the value chain.
“[PLACEHOLDER] Tobey sees the after-sales problem three moves ahead. He rebuilt our service network from a cost center into our strongest argument for exclusivity.”
[Name]
[Title], [Company]
“[PLACEHOLDER] Rare combination of OEM-side instinct and on-the-ground dealer reality. He speaks both languages fluently — literally and operationally.”
[Name]
[Title], [Company]
Which line sounds like your problem?
Tell me where you sit in the value chain and what you’re trying to build — I’ll tell you honestly whether and how I can help.