What I do
After-sales as strategy, not afterthought.
I work across three audiences in the going-global value chain. Each line is built around a specific buyer and a specific, measurable outcome — not generic consulting.
Line 01
For Chinese OEMs & Brands
Going global without bleeding out on warranty and wait-times.
You can land vehicles in a new market in months — but a fragile after-sales setup quietly destroys margin and brand trust for years. I help brands design market-entry and after-sales networks that are profitable from year one.
Overseas Market-Entry Strategy
Market prioritization, go-to-market mode (direct vs. distributor vs. JV), pricing and product-mix fit per region.
After-Sales Network Design & Setup
Service-network blueprint, parts logistics flow, warranty policy, and dealer standards built for local reality — not copy-pasted from China.
Localization of Service Operations
Local staffing, training systems, technical documentation, and CSAT measurement adapted to each market.
Line 02
For Overseas Distributors & Dealers
Become the after-sales partner brands fight to keep.
Distributors who master after-sales win exclusivity, better margin, and longer contracts. I help dealers build the service capability and reporting rigor that make OEMs trust you with their brand.
Distributor & Dealer Enablement
Standards implementation, staff certification, customer-experience playbooks, and performance dashboards OEMs actually want to see.
Parts & Warranty Operations
Parts forecasting, inventory strategy, warranty-claim management, and reverse-logistics that protect margin and uptime.
Line 03
For Supply Chain & Service Partners
Plug into China-auto global growth as a trusted enabler.
The going-global wave creates huge demand for parts, tooling, training, and field-service capacity. I help service providers and supply-chain players qualify, position, and connect with the right OEMs and distributors.
Service Partner Sourcing & Vetting
For OEMs: sourcing and vetting qualified local service partners. For partners: positioning, qualification, and OEM matchmaking.
Technical Training & Standards
Training curriculum, technical standards, and knowledge transfer that align local teams with OEM expectations.
Which area sounds like your problem?
Tell me where you sit in the value chain and what you're trying to build — I'll tell you honestly whether and how I can help.